Richard Denny Top Ten Tips

1-    Look the part – your appearance should apply to your product/service

2-    Don’t sit in receptions – (why? – because you want to meet someone at the same level, not with you sitting and them standing.  By not taking a seat, reception thinks you’re terribly important).  You feel much more significant – so don’t sit in reception areas)

3-    Decide your payment terms

4-    Results on your business cards – how you achieve the results on the reverse

5-    Really listen – what is said and what is not said

6-    Build your database of every contact, our market place is people – Richard’s biggest guilt is that he has not captured all the names of the people that he has worked with through out the years

7-    Negotiate a deal – if someone asks for a discount, reply with do you mind if I ask you why do you want a discount?  Always exchange don’t do a price crumble

8-    Welcome a complaint – be enthusiastic about receiving complaints, we all get them from time to time.  Great opportunity to turn them into an ambassador, a business shows it’s real strength on how it rectifies it’s problems

9-    Provide a guarantee

10-  Say thank you

What are your top tips?  Please share them in the “Speak your mind” comment area below.  If you like then share with your friends and you can sign up to Richard Denny’s Thought for The Day here too.

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Karren Brady's 6 ingredients to Leadership

Leadership – A real leader faces the music even when they don’t like the tune, how do you behave when you don’t know what to do?  The ultimate measure of a man is not where he stands in times of comfort, but where he stands in times of challenge

Ambition – Nobody ever started anything without ambition, although it’s hard work that usually finishes the task.  Sir Alan Sugar when working on The Apprentice is the first one  in in the morning and last out at night.  His ambition continues despite his success, there is a real sense of pride, a sense of who you are.  If you don’t champion your career who will?

Determination – the ability to pick yourself up when you’ve been knocked down.  The importance to keep going.  What ever has knocked you down, learn from it and move forward.

Attitude – If you don’t like something then change it – for the better.  And if you can’t change it, change your attitude.  Karren Brady recommends you think “if I accept this challenge – what is the worst thing that will happen to me and my business?”

Direction –  The whole world steps aside for those who know where they are going.   You can’t change where you start, you start where you start, but it’s where you finish that you can control.

Be Positive – Nothing in this world can take the place of persistence.  Nothing is more common than unsuccessful people with talent.  Press On has solved and always will solve the problems of the human race.

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